shipping rates | returns policy
U.S. SHIPPING INFO:
Domestic orders up to $14.99 receive a discounted ship rate of $2.99 per order, not per item! U.S. orders $15+ ships FREE. We ship Monday - Friday via USPS and will attempt to ship your item within 24 hours after cleared payment. However, during holidays, post office holidays, company close downs, and weekend sales, there will be a delay in shipping time. Express orders placed after 11:00 am EST in the US will ship the following business day. There may be additional delays if there is a sale, new products, or the volume of orders is higher than usual.
HOW DO I CANCEL OR CHANGE MY ORDER?
Unfortunately, due to our fast fulfillment times, we are unable to make changes to orders once they have been placed. If you put an invalid mailing address, your order will ship to that address & be returned to our warehouse. A new shipment will have to be generated & an additional ship charge will apply.
Once your order has left our possession, it may take 3 to 10 business days to reach you. Southern Magnolia Minerals is not responsible for transit time. Insurance or signature confirmation is not required, but strongly recommended. We can not issue refund or re-ship your package if it is lost in the mail and you did not purchase insurance or signature confirmation. We can not issue refund or re-ship order if your tracking number shows delivered. Please contact your local PO with the tracking number for help locating your package. We DO NOT work for the Post Office. This policy is strictly adhered too.
* Your shipping address must be reported correctly in PayPal as we cannot be responsible if you have moved or reported an incorrect address. If a package is returned to us for any reason that is no fault of our own, buyer is responsible for additional shipping cost. We suggest and recommend insuring your package due to lost packages at the PO. We are not responsible for lost or damaged packages once the package is in the hands of the USPS.
INTERNATIONAL SHIPPING POLICY:
Free shipping is not available on International Orders. All shipping cost are in USD. Rates are subject to change per USPS.
Canadian customers pay a flat rate fee based on amount and shipping method.
- $12 for First Class up to $34.99 subtotal
- $25 for Priority International for orders up to $39.99 subtotal
- $34 for Priority International for orders between $40 to $84.99 subtotal
- $47 Prioirty International for orders between $85 and $250 subtotal
- $70 Priority Express with tracking for orders up to $1000 subtotal
All other Countries pay a flat rate fee based on amount and shipping method.
- $19 for First Class up to $29.99 subtotal
- $29 Priority International for orders up to $34.99 subtotal
- $49 Priority International for orders between $35 to $99.99 subtotal
- $62 Priority International for orders between $100 and $250 subtotal
- $85 Priority Express with tracking for orders up to $500 subtotal
We accept Paypal ONLY for International sales. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. All International orders are shipped with cleared payment. You understand that it may take up to 30 days or longer to receive your order due to USPS or Customs regulations. SMMCosmetics is not responsible for transit times nor do we work for the USPS. If a package is lost during transit, Southern Magnolia cannot issue a refund. Insurance is recommended, please email for a separate invoice to cover insurance cost.
Return & Exchange Policies for Makeup and Skin Care:
***You will be asked to verify that you have reviewed and agree to our terms & conditions prior to placing your order. If you have any questions regarding our policy, please contact us prior to placing your order.
***We strongly recommend you purchase a sample and try the product before purchasing a full size item.
***All sales final for Sales Items, Closeouts, Limited Edition Products, Samples, Skincare, and Clearance items.
Return/Exchange Policy for Loose Mineral Makeup
We are sure you are going to be 100% satisfied with your mineral makeup! However, in the unlikely event you are not, please return/exchange it within 7 days of stated delivery date along with order number, date of purchase, full name, method of payment, or paypal email address. Refunds will be made for purchase price only. Shipping paid for by the buyer is non-refundable. Buyer is responsible for cost incurred shipping products back.
All returns/exchanges must be pre-approved by us and include a tracking #. Once package is received, a refund will be issued. A failure to follow any of these steps may delay the refund.
*Returns are subject to a 15% restocking fee and shipping cost are not refundable. Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase.
Orders paid for with a Gift card, Gift Certificate, or voucher number will receive a store credit only.
Return Policy for Skincare:
Due to FDA hygiene standards, We CAN NOT accept returns or exchanges for ALL Skincare, Pressed Products including Creme Foundation, Mascara, Wands, Tubes, Lip Products including lipstick, lip gloss, lip pencils, Brushes, Makeup samples, Skincare samples, or Clearance/Closeout items.
We strongly recommend you buying a sample first. Please read the ingredients, if you have a question, are allergic or think you may be allergic to any product...DO NOT USE OR BUY!
We do offer samples of all our mineral makeup and skincare, so that you may try the products before purchasing full size. Samples CANNOT be returned or exchanged.
If you receive a defective item, please submit a support ticket and we will resolve the issue. If you return a shipment expecting a refund, we will simply refuse the order and no refund will be given. Thank you for your understanding.
Address for returns are: Southern Magnolia Mineral Cosmetics 129 Sugar Hill Road, Majestic, Ky 41547